Thanks for looking at my blog. This is where I publish my thoughts, musings, projects, and anything else that comes to mind.
Unified Service Desk aka USD on Microsoft Dynamics CRM
With the CRM Online Spring `14 release of Dynamics CRM we can now start using the all NEW Unified Service Desk (USD). This is an exciting step forward for Microsoft Dynamics CRM. I have been with many customers over the past week that have shown great interest for this solution and how is will allow traditional call centers to be transformed into multichannel contact centers.
The all-knowing trainer of trainers Gretchen Opferkew
The all-knowing trainer of trainers Gretchen Opferkew.
Convergence 2014 – The Microsoft Dynamics Event of the Year
On my flight back from Convergence 2014 I'm reflecting on a fantastic few days. It's an event that delivers content at firehouse volumes. Convergence covers all things Microsoft Dynamics not just CRM although for me that is what I am interested in.
Project Management with Dynamics CRM in Construction
I had the pleasure last week of learning about a Dynamics CRM solution for construction. Now what do I mean when I say construction, I am not talking about a one-off build of a new home, I am talking about construction as it relates to building massive projects that are filled with red tape and very specific process that must be followed, with a major focus on compliance.
7 Tips to Engage your Customers at Convergence
This year will be the third year I have attend Convergence and I am excited to be going. For the last year the Microsoft Dynamics product teams have been upping the ante, with more frequent releases with more functionality being added all the time.
So you want to run a Dynamics CRM User Group – Part 3
Following on from my last post I will cover off the various roles and responsibilities of the User Group Committee. But before I do, I want to highlight this quote from my friend Julie Yack.
So you want to run a Dynamics CRM User Group – Part 2
Microsoft Relationship and Your Dynamics CRM User Group.
How does a .net developer start developing on Dynamics CRM
Recently someone reached out to me on social media with the following request:“I am looking to cross skill and eventually certify into Dynamics CRM 2013 having extensive experience in .Net consulting & development, Biztalk etc and would appreciate any advice you might have. For example training courses (online) and resources etc. Thanks in advance”
So you want to run a Dynamics CRM User Group - Part 1
When I moved to Australia last year, I knew I wanted to be involved in the community side of Dynamics CRM – the open sharing of lessons learned and the sharing of knowledge that enables everyone to increase their skills and develop their career in Dynamics CRM.
Microsoft Dynamics CRM 2013 Exams eLearning Courseware
The following is a list of resources if you are planning on sitting your Microsoft Dynamics CRM 2013 Exams. As more information becomes available I will update this post.
Netbreeze the Technology at Time of Purchase (Part 2 of 3)
Before the purchase by Microsoft, Netbreeze had two core products: Community Report and ComMonitor. Here is a features comparison of the two products:
Netbreeze Understanding Your Audience (Part 1 of 3)
Recently at Convergence 2013, the Microsoft Dynamics CRM team announced their acquisition of Swiss company Netbreeze. This post is based on my research and includes information about Netbreeze before it was acquired by Microsoft.