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Dileep Singh – Program Manager at Microsoft
Dileep Singh from Microsoft talking about Customer Service - SLA, Entitlement, Parature.
This post was originally published in 2014. Some details may have changed since then.

https://youtu.be/VaP%5FXIOXkPI
Dileep Singh from Microsoft talking about Customer Service - SLA, Entitlement, Parature.
LinkedIn: https://www.linkedin.com/pub/dileep-singh/17/573/82b