Thanks for looking at my blog. This is where I publish my thoughts, musings, projects, and anything else that comes to mind.

Mark Smith 14/06/19 Mark Smith 14/06/19

What is Dynamics 365

Dynamics 365 is not a new technology per se, as it was created on the shoulders of Dynamics CRM, which is built on the shoulders of Microsoft CRM. There is a history dating back to 2003 of multiple iterations over time resulting the current product we have, Microsoft Dynamics 365.

Mark Smith 10/05/19 Mark Smith 10/05/19

This is why Microsoft Dynamics CRM is best for you

Is Microsoft Dynamics CRM is best for you? What exactly is Microsoft Dynamics CRM?Microsoft Customer Relationship Management, CRM is not a new technology. In fact, it's been around since the early 1970s.

Mark Smith 25/03/16 Mark Smith 25/03/16

Microsoft Dynamics CRM 2016 Exams eLearning Courseware

The following is a list of resources if you are planning on sitting your Microsoft Dynamics CRM 2016 Exams. As more information becomes available, I will update this post.

Mark Smith 23/01/15 Mark Smith 23/01/15

WalkMe

WalkMe for Microsoft Dynamics CRM is a great tool to help user adoption and on boarding to your Dynamics CRM environment.

Mark Smith 22/01/15 Mark Smith 22/01/15

WennSoft

WennSoft Evolution, built on Microsoft Dynamics CRM, gives you complete field service management as well as industry-leading customer relationship management. All in one easy-to-use solution.

Mark Smith 21/01/15 Mark Smith 21/01/15

Cincom

Cincom Acquire combines Cincom’s vertical industry expertise with the powerful Microsoft Dynamics CRM.

Mark Smith 16/01/15 Mark Smith 16/01/15

ADXstudio

Unlock the full web potential of Microsoft Dynamics CRM with web portals by ADXstudios.

Mark Smith 12/01/15 Mark Smith 12/01/15

Microsoft Dynamics CRM 2015 Exams eLearning Courseware

The following is a list of resources if you are planning on sitting your Microsoft Dynamics 2015 Exams. As more information becomes available I will update this post.

Mark Smith 29/05/14 Mark Smith 29/05/14

Unified Service Desk aka USD on Microsoft Dynamics CRM

With the CRM Online Spring `14 release of Dynamics CRM we can now start using the all NEW Unified Service Desk (USD). This is an exciting step forward for Microsoft Dynamics CRM. I have been with many customers over the past week that have shown great interest for this solution and how is will allow traditional call centers to be transformed into multichannel contact centers.

Mark Smith 25/01/14 Mark Smith 25/01/14

Microsoft Dynamics CRM 2013 Exams eLearning Courseware

The following is a list of resources if you are planning on sitting your Microsoft Dynamics CRM 2013 Exams. As more information becomes available I will update this post.

Mark Smith 14/04/13 Mark Smith 14/04/13

Netbreeze Understanding Your Audience (Part 1 of 3)

Recently at Convergence 2013, the Microsoft Dynamics CRM team announced their acquisition of Swiss company Netbreeze. This post is based on my research and includes information about Netbreeze before it was acquired by Microsoft.