Unified Service Desk aka USD on Microsoft Dynamics CRM

Microsoft Dynamics CRM Unified Service Desk aka USD

Unified Service Desk (USD) provides a configurable framework for quickly building Agent Desktop applications that are tightly integrated with the features of Microsoft Dynamics CRM. USD makes it convenient for our customers to leverage the power of the User Interface Integration (UII) framework and reduces the lead-time for making a customized Agent Desktop application for their business needs.

To help you get up to speed on Unified Service Desk please take a look at the following documentation:


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